General support
App access, memories, generation, family profiles, or technical problems.
support@befona.com
We are here to help
Befona Support
Get help with a memory, generated story, purchase, subscription, privacy question, safety report, or your account.
Privacy requests
Access, correction, privacy choices, or questions about your data.
privacy@befona.com
Safety reports
Report inappropriate AI-generated text or imagery.
safety@befona.com
Account deletion
Start a deletion request even if you cannot access the app.
Open deletion request
What to include
To help us respond, include the email connected to your account, your device and operating-system version, your Befona version from Settings, what you were trying to do, and what happened.
A screenshot can help, but remove anything you do not want to share. Never email your password, a full payment-card number, or identity documents unless we provide a secure verification method.
Purchases and missing credits
Apple App Store and Google Play process payments. If credits do not appear after a completed purchase, open Befona Settings and use Restore Purchases where available. Then email support with the store, product name, purchase date, and store transaction or order ID.
Managing a subscription
Manage or cancel an auto-renewing subscription in your Apple App Store or Google Play subscription settings. Deleting the app or your Befona account does not automatically cancel a store subscription.
Story or comic generation
Some creative requests take time. Keep the app open or allow completion notifications, then reopen the in-progress item. If a request fails, include the approximate time, feature, and any message shown.
AI-generated content can vary. Review a result before sharing and report an inappropriate result in the app or to safety@befona.com.
Privacy and safety
Read our Privacy Policy, review the Terms of Service, or submit an account deletion request. For another privacy request, email privacy@befona.com.